Terms and conditions

1. Engagement of a further carrier Confido Gruppe GmbH & Co. KG may engage a further carrier to carry out the move.

2. Additional services Confido Gruppe GmbH & Co. KG performs its obligation with the customary care of a prudent furniture removal company, safeguarding the interests of the consignor, against payment of the agreed remuneration. Special services and expenses that were not foreseeable when the contract was concluded are to be paid in addition. The same applies if the scope of services is extended by the consignor after the contract has been concluded.

3. Tips Tips given to the staff carrying out the move cannot be offset against the invoice of the Confido Gruppe.

4. Reimbursement of moving costs If the consignor is entitled to reimbursement of moving costs from a public authority or an employer, the consignor shall instruct that body to pay the agreed and due reimbursement of moving costs, less any advance payments or partial payments made, directly to Confido Gruppe GmbH & Co. KG.

5. Securing goods that are particularly sensitive to transport. The consignor is obliged to have moving or electronic parts of highly sensitive equipment, such as washing machines, record players, television, radio and hi-fi equipment and IT systems, professionally secured for transport. Confido Gruppe GmbH & Co. KG or the performing furniture removal company is not obliged to check that the goods have been professionally secured for transport.

6. Arranging tradespeople In the case of services provided by additionally engaged tradespeople (third-party companies), Confido Gruppe GmbH & Co. KG is liable only for their careful selection.

7. Electrical and installation work Unless otherwise agreed, the staff of Confido Gruppe GmbH & Co. KG or of the performing furniture removal company are not authorised to carry out electrical, gas, dowelling or other installation work.

8. Set-off Set-off against claims of Confido Gruppe GmbH & Co. KG is only permitted with due counterclaims that are undisputed or have been finally established by a court.

9. Assignment At the request of the party entitled to compensation, Confido Gruppe GmbH & Co. KG is obliged to assign to the party entitled to compensation the rights to which it is entitled under the insurance contract to be concluded by it.

10. Misunderstandings Confido Gruppe GmbH & Co. KG is not responsible for the risk of misunderstanding of order confirmations, instructions and communications of the consignor that are not given in writing, nor of those given to staff of Confido Gruppe GmbH & Co. KG who are not authorised to accept them.

11. Inspection by the consignor When the removal goods are collected, the consignor is obliged to check that no item or fixture is taken by mistake or left behind.

12. Due date of the agreed remuneration For domestic transports, the invoice amount is due before unloading is completed and, for international transports, before loading begins, and is to be paid in cash or by equivalent means of payment. Cash outlays in foreign currency are to be paid at the exchange rate charged. If the consignor fails to meet its payment obligation, the furniture removal company is entitled to withhold the removal goods or, after carriage has begun, to place them in storage at the consignor’s expense. § 419 of the German Commercial Code (HGB) applies accordingly.

13. Storage contract In the case of storage, the General Storage Conditions of the German Furniture Transport Industry (Allgemeine Lagerbedingungen des Deutschen Möbeltransportes, ALB) apply. These will be provided at the consignor’s request.

14. Place of jurisdiction For legal disputes with merchants (Kaufleute) arising from this contract and concerning claims on other legal grounds connected with the transport order, the court in whose district the branch of the furniture removal company instructed by the consignor is located has exclusive jurisdiction. For legal disputes with parties other than merchants, exclusive jurisdiction applies only if the consignor has moved their place of residence or habitual abode abroad after conclusion of the contract or if their place of residence or habitual abode is not known at the time the action is brought.

15. Severability clause Should one or more provisions of this contract be wholly or partially invalid, this shall not affect the validity of the remaining provisions. The invalid provisions shall be replaced retroactively by a provision that is as similar as possible in content and comes closest to the purpose of the intended provision.

16. Agreement on German law German law applies.